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Immediate, confidential help for any concern

Employee Assistance Program

Your Employee Assistance Program (EAP) is a confidential and voluntary support service that can help you solve all kinds of problems and challenges in your life.

You and your immediate family members (as defined in your employee benefit plan) can receive support over the telephone, in person, online, and through a variety of issue-based health and wellness resources. For each concern you are experiencing, you can receive a series of sessions. You can also take advantage of online tools to help manage personal well-being.

You’ll get practical, relevant support, fast and in a way that is most suited to your preferences, learning approach and lifestyle. Caring professionals can help you select a support option that works best for you.

Is the Service Confidential?

Yes. Your EAP is completely confidential with the limits of the law. No one, including your employer, will ever know that you have used the service unless you choose to tell them.

How Much Will it Cost?

There is no cost to use your EAP. If you need more specialized or longer-term support, your EAP will help you select an appropriate specialist or service that can provide assistance. While fees for these additional services are your responsibility, some may be covered by your provincial or organisational health plan.

Contact Information

Call your employee Assistance Program (EAP) toll-free, 24 hours a day, seven days a week for immediate, confidential help:

NOTE: When contacting Shepell-fgi, be sure to let them know that you are covered under the Joint Electrical Industry Welfare Plan


  • 1-800-268-5211
  • TTY Service: 1-800-363-6370